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Frequently Asked Questions (FAQ)
What are the shipping times?
We offer curated international shipping to ensure your piece arrives in perfect condition.
- Processing time: 1-3 business days.
- Delivery: Typically 7 to 15 business days depending on your location within Europe.
Note: You will receive a tracking number as soon as your order leaves our distribution center.
Are there any customs fees or VAT?
For orders within the European Union, VAT is already included at checkout (under the IOSS scheme where applicable). Most of our customers do not experience additional customs charges. However, if any local duty is applied by your country's customs office, it remains the responsibility of the buyer.
Can I track my order?
Absolutely. Once your order is dispatched, an email will be sent to you with a tracking link. You can follow your package's journey from our warehouse to your doorstep in real-time.
What is your return policy?
Your satisfaction is our priority. In compliance with EU consumer laws, you have 14 days from the date of delivery to request a return if you are not completely satisfied with your purchase. The item must be unused and in its original packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and 100% secure.
Is the leather genuine?
Yes. Pieces like the Ziza or Ramona are crafted from high-quality genuine leather or suede as specified in the product description. We prioritize durability and premium textures.
Premium Quality Guarantee
Carefully crafted products designed for durability and elegance.
Fast and secure shipping
Reliable international shipping with tracking on all orders.
14 DAY RETURNS
Return within 14 days through our Returns Portal. Simple, straightforward and hassle-free.